Service Desk Analyst

LCS Lifespan Corporate Services d/b/a Brown University Health; United States; On-site; USD 28,000 - 45,000; Full time

Job summary

Brown University Health is seeking a Help Desk Analyst in Providence, RI. Under supervision, you will log and resolve system and application issues, acting as the first point of contact for users and providing updates until resolution.

The role emphasizes compassionate service, adherence to organizational values, and participation in quality and infection-control processes. Work hours are Mon-Fri 9am-5:30pm with a day shift in a hospital environment.

Qualifications

• Equivalent to High school diploma and knowledge of computer operations or networks.
• Two years experience in computer operations, PC Help Desk support or network administration.

Responsibilities

• Serve as single point of contact for reporting and logging of system problems.
• Provide first level applications problem resolution and, when necessary, escalate to network technician.
• Track problems until resolved and provide periodic updates to customers.
• Participate in teams and committees as required.

Skills

High school diploma

Computer operations knowledge

Two years experience in help desk or N

Job description

SUMMARY

Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive, integrated information network, which meets customer needs. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Serve as single point of contact for the reporting and logging of systems and applications problems including technical descriptive information.
• Provide first level applications problem resolution using troubleshooting techniques and when necessary, assign to network technician for site visit.
• Track problems until resolved.
• Provide periodic updates to customers and verify successful resolution.
• Participate in TQM teams, councils and other such committees as required.
• Maintain quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies.
• Perform other related duties, as required.

MINIMUM QUALIFICATIONS

• BASIC KNOWLEDGE:Equivalent to High school diploma and knowledge of computer operations or networks.
• EXPERIENCE:Two years experience in computer operations, PC Help Desk support or network administration.
• SUPERVISORY RESPONSIBILITY:None

Pay Range: $19.97-$32.96

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type: Mon-Fri 9am-5:30pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day.

Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

Company Culture

Join us and help build a healthier future for our patients - and for yourself.