Service Desk Analyst

Brown University Health; Providence (RI); On-site; USD 28,000 - 45,000; Full time

Job summary

Brown University Health seeks a Help Desk Analyst to resolve system and application problems under supervision. You will log issues, troubleshoot, and escalate as required, acting as the single point of contact for staff across the organization.

This role emphasizes compassionate, collaborative service with a weekday schedule in Providence, RI. A high school diploma and two years of related experience are required.

Qualifications

• Equivalent to a high school diploma with knowledge of computer operations or networks.
• Two years of experience in computer operations, PC help desk support or network administration.

Responsibilities

• Serve as single point of contact for reporting and logging problems and provide first level resolution.
• Troubleshoot issues and escalate to network technicians when needed.
• Track problems until resolution and provide periodic updates to customers.

Skills

Help Desk

Troubleshooting

Customer service

Education

High School Diploma

Job description

SUMMARY:Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive, integrated information network, which meets customer needs.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and Collaborate

RESPONSIBILITIES:Serve as single point of contact for the reporting and logging of systems and applications problems including technical descriptive information. Provide first level applications problem resolution using troubleshooting techniques and when necessary, assign to network technician for site visit.Track problems until resolved. Provide periodic updates to customers and verify successful resolution.Participate in TQM teams, councils and other such committees as required.Maintain quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies.Perform other related duties, as required.

MINIMUM QUALIFICATIONS:BASIC KNOWLEDGE:Equivalent to High school diploma and knowledge of computer operations or networks. EXPERIENCE:Two years experience in computer operations, PC Help Desk support or network administration.SUPERVISORY RESPONSIBILITY:None

Pay Range:

$19.97-$32.96

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type:

Mon-Fri 9am-5:30pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No