Healthcare IT Help Desk Analyst — First-Line Support

Brown University Health; Providence (RI); Vor Ort; USD 28.000 - 45.000; Vollzeit

Zusammenfassung

Brown University Health seeks a Help Desk Analyst to resolve system and application problems under supervision. You will log issues, troubleshoot, and escalate as required, acting as the single point of contact for staff across the organization.

This role emphasizes compassionate, collaborative service with a weekday schedule in Providence, RI. A high school diploma and two years of related experience are required.

Qualifikationen

• Equivalent to a high school diploma with knowledge of computer operations or networks.
• Two years of experience in computer operations, PC help desk support or network administration.

Aufgaben

• Serve as single point of contact for reporting and logging problems and provide first level resolution.
• Troubleshoot issues and escalate to network technicians when needed.
• Track problems until resolution and provide periodic updates to customers.

Kenntnisse

Help Desk

Troubleshooting

Customer service

Ausbildung

High School Diploma

Jobbeschreibung

Brown University Health seeks a Help Desk Analyst to resolve system and application problems under supervision. You will log issues, troubleshoot, and escalate as required, acting as the single point of contact for staff across the organization.

This role emphasizes compassionate, collaborative service with a weekday schedule in Providence, RI. A high school diploma and two years of related experience are required.