Day-Shift IT Service Desk Analyst | Health Tech Support

Brown Medicine; United States; On-site; USD 28,000 - 45,000; Full time

Job summary

Brown University Health seeks a Help Desk Analyst to assist with resolving systems and applications issues reported to ensure a high-value, accessible information network that supports patient care and staff needs. The role emphasizes our values of Compassion, Accountability, Respect, and Excellence in day-to-day actions across patients, customers and colleagues.

Under supervision of the Lead Help Desk Analyst, provide first-level resolution, log and track incidents, and coordinate with network

Qualifications

• High school diploma or equivalent.
• Experience in computer operations, PC Help Desk support or network administration (2 years).

Responsibilities

• Serve as single point of contact for the reporting and logging of systems and applications problems including technical descriptive information.
• Provide first level applications problem resolution using troubleshooting techniques and when necessary, assign to network technician for site visit.
• Track problems until resolved.
• Provide periodic updates to customers and verify successful resolution.
• Participate in TQM teams, councils and other such committees as required.
• Maintain quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies.

Skills

Computer operations knowledge

Network knowledge

Education

High school diploma

Job description

Brown University Health seeks a Help Desk Analyst to assist with resolving systems and applications issues reported to ensure a high-value, accessible information network that supports patient care and staff needs. The role emphasizes our values of Compassion, Accountability, Respect, and Excellence in day-to-day actions across patients, customers and colleagues.

Under supervision of the Lead Help Desk Analyst, provide first-level resolution, log and track incidents, and coordinate with network