Healthcare IT Help Desk Analyst – Patient-Focused Support

LCS Lifespan Corporate Services d/b/a Brown University Health; United States; On-site; USD 28,000 - 45,000; Full time

Job summary

Brown University Health is seeking a Help Desk Analyst in Providence, RI. Under supervision, you will log and resolve system and application issues, acting as the first point of contact for users and providing updates until resolution.

The role emphasizes compassionate service, adherence to organizational values, and participation in quality and infection-control processes. Work hours are Mon-Fri 9am-5:30pm with a day shift in a hospital environment.

Qualifications

• Equivalent to High school diploma and knowledge of computer operations or networks.
• Two years experience in computer operations, PC Help Desk support or network administration.

Responsibilities

• Serve as single point of contact for reporting and logging of system problems.
• Provide first level applications problem resolution and, when necessary, escalate to network technician.
• Track problems until resolved and provide periodic updates to customers.
• Participate in teams and committees as required.

Skills

High school diploma

Computer operations knowledge

Two years experience in help desk or N

Job description

Brown University Health is seeking a Help Desk Analyst in Providence, RI. Under supervision, you will log and resolve system and application issues, acting as the first point of contact for users and providing updates until resolution.

The role emphasizes compassionate service, adherence to organizational values, and participation in quality and infection-control processes. Work hours are Mon-Fri 9am-5:30pm with a day shift in a hospital environment.