Heavy Equipment Service Coordinator

ASCO Equipment Inc.; Little Elm (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% paid health insurance

401(k) and profit sharing

Paid holidays

Paid training

Advancement opportunities

Financial assistance for employees' children pursuing education

Job summary

A leading equipment service company in Little Elm, Texas, is seeking a Service Writer to manage work orders and ensure excellent customer service. You will engage with customers and technicians, prepare accurate repair estimates, and efficiently handle administrative duties. Ideal candidates have experience in heavy equipment or automotive fields, strong communication skills, and a dedication to safety. This role offers comprehensive benefits including health insurance, retirement plans, and unique perks for employee education.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume dealership.
• Proficient computer skills, and experience with G-Suite & other service programs.

Responsibilities

• Take ownership of customer experience.
• Manage work orders, open, close, post time, and monitor progress.
• Prepare estimates for repair costs and present to customers.

Skills

Customer service skills

Communication skills

Time management skills

Attention to detail

Teamwork skills

Tools

G-Suite

Job description

A leading equipment service company in Little Elm, Texas, is seeking a Service Writer to manage work orders and ensure excellent customer service. You will engage with customers and technicians, prepare accurate repair estimates, and efficiently handle administrative duties. Ideal candidates have experience in heavy equipment or automotive fields, strong communication skills, and a dedication to safety. This role offers comprehensive benefits including health insurance, retirement plans, and unique perks for employee education.