Service Writer

ASCO Equipment Inc.; Little Elm (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% paid health insurance

401(k) and profit sharing

Paid holidays

Paid training

Advancement opportunities

Financial assistance for employees' children pursuing education

Job summary

A leading equipment service company in Little Elm, Texas, is seeking a Service Writer to manage work orders and ensure excellent customer service. You will engage with customers and technicians, prepare accurate repair estimates, and efficiently handle administrative duties. Ideal candidates have experience in heavy equipment or automotive fields, strong communication skills, and a dedication to safety. This role offers comprehensive benefits including health insurance, retirement plans, and unique perks for employee education.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Ability to work in a fast paced/high volume dealership.
• Proficient computer skills, and experience with G-Suite & other service programs.
• Excellent customer service and communication skills.
• Proficient computer skills, and experience with G-Suite & other service programs.
• A personal dedication to work safety and accountability.

Responsibilities

• Take ownership of customer experience.
• Manage work orders, open, close, post time, and monitor progress.
• Prepare estimates for repair costs and present to customers.
• Monitor and Manage accounts receivables.
• Clearly and effectively communicate to customers, technicians and service manager.
• Provide status updates on: work orders, troubleshooting, technician progress & general questions.
• Monitor phones for field technician and customer calls.
• Various other administrative duties.

Skills

Customer service skills

Communication skills

Time management skills

Attention to detail

Teamwork skills

G-Suite experience

Tools

G-Suite

Job description

ASCO Equipment has a career opportunity for a Service Writer in Little Elm, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

Qualifications:

• 2+ years of experience as a heavy equipment service technician or service writer
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.