Heavy Equipment Service Writer — Client-Focused

ASCO Equipment Inc.; Euless (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% paid health insurance

401(k) + profit sharing

Paid holidays

Paid training and advancement opportunities

Children’s education financial assistance

Job summary

A leading equipment service provider in Euless, Texas, is looking for a Service Writer to ensure exceptional customer experiences and efficiently manage service needs. Candidates should have over 2 years experience in the relevant field and strong communication skills. This position offers competitive compensation, full health benefits, and unique educational perks for employees' children, alongside opportunities for advancement.

Qualifications

• 2+ years of experience as a heavy equipment service technician or service writer.
• Proficient computer skills, including experience with service programs.
• Commitment to work safety and accountability.

Responsibilities

• Take ownership of customer experience.
• Manage work orders: open, close, and monitor progress.
• Prepare estimates for repair costs and present to customers.
• Communicate effectively with customers, technicians, and the service manager.
• Provide status updates on work orders and technician progress.

Skills

Customer service skills

Time management

Detail-oriented

Communication skills

Ability to work in a fast-paced environment

Tools

G-Suite

Job description

A leading equipment service provider in Euless, Texas, is looking for a Service Writer to ensure exceptional customer experiences and efficiently manage service needs. Candidates should have over 2 years experience in the relevant field and strong communication skills. This position offers competitive compensation, full health benefits, and unique educational perks for employees' children, alongside opportunities for advancement.