Heavy-Duty Truck Service Concierge

Dobbs Peterbilt; Pearl (MS); On-site; USD 34,000 - 52,000; Full time

Job summary

Dobbs Truck Group in Pearl, MS, is seeking a Service Department Administrative Assistant to initiate and process repair requests and provide front-line support. You will gather customer details, verify vehicle data, and prepare repair orders in Decisiv, communicating with the foreman and customers.

The role requires 18+, a high school diploma or GED, and strong organizational and communication skills. Proficiency with Excel, Word, and Outlook is expected, and the ideal candidate is dependable,

Qualifications

• 18 years of age.
• High school graduate or GED.
• 1 year of work experience is a plus.
• Ability to calculate figures, write detailed work orders, and speak effectively before groups of people.
• Strong organization, customer service, and communication skills.
• Proficiency with Excel, Word, and Outlook.

Responsibilities

• Collect details on customer complaints and expectations.
• Perform vehicle walk around inspections and verify vehicle information.
• Perform on the spot vehicle diagnostics, review service history, and recommend additional service needed.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles according to manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer’s signatures.
• Establish “promised time” based on shop workflow and communicate with foreman.
• Establish customer’s method of payment and obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file, and secure Decisiv with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

Skills

Customer service

Communication

Organization

Writing work orders

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Dobbs Truck Group in Pearl, MS, is seeking a Service Department Administrative Assistant to initiate and process repair requests and provide front-line support. You will gather customer details, verify vehicle data, and prepare repair orders in Decisiv, communicating with the foreman and customers.

The role requires 18+, a high school diploma or GED, and strong organizational and communication skills. Proficiency with Excel, Word, and Outlook is expected, and the ideal candidate is dependable,