Heating Service Dispatcher — Growth & Training

Greenwood Heating and Home Services; Tukwila (WA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off (PTO)

Paid Holidays

Health Benefits

401-k

Advancement Opportunities

Several Locations

Job summary

Greenwood Heating and Home Services is seeking a Service Dispatcher to manage daily scheduling and customer communications for heating and air conditioning service requests. You will play a critical role in ensuring customers are cared for and that the service board operates efficiently.

The role requires strong communication, multi-tasking, and attention to detail, with opportunities for training and growth across our two Washington offices in Everett and Tukwila.

Qualifications

• Confident and professional communication via a multi-line phone system.
• Experience with Outlook and Word; ability to learn new software.
• Attention to detail as this is often the first contact with Greenwood Heating.
• Service oriented and ability to handle diverse customer service scenarios.

Responsibilities

• Interact with customers via email, chat, and phone to provide product/service information.
• Gather, record, and maintain customer data in our database.
• Discuss issues professionally with customers and coordinate with team leaders.
• Collaborate with CSRs to fill the service board schedule for HVAC work.
• Move service calls on the dispatch board to optimize the field team workflow.
• Perform other duties as assigned by the supervisor.

Skills

Communication

Multi-tasking

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Outlook

Word

Job description

Greenwood Heating and Home Services is seeking a Service Dispatcher to manage daily scheduling and customer communications for heating and air conditioning service requests. You will play a critical role in ensuring customers are cared for and that the service board operates efficiently.

The role requires strong communication, multi-tasking, and attention to detail, with opportunities for training and growth across our two Washington offices in Everett and Tukwila.