HVAC Service Dispatcher - Paid Training & Benefits

Greenwood Heating; Tukwila (WA); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off (PTO)

Paid Holidays

Health Benefits

401-k

Advancement Opportunities

Several Locations

Job summary

Greenwood Heating operates two offices in Everett and Tukwila and is seeking a Service Dispatcher to manage our service schedule and ensure customers are taken care of. You will work with a team of customer service representatives to fill a service board and move calls to keep the team productive.

This is a full-time, hourly, non-exempt role with general office hours 7am-6pm and varying shifts. Wage is $25-30 per hour depending on experience; a bonus program is available.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience is required.
• Dispatching in a home service industry is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Interact with customers via email, chat, and phone to provide support and information.
• Gather, record, and maintain customer information in our database.
• Engage with customers professionally to uncover needs and coordinate with team leaders.
• Collaborate with Customer Service Representatives to fill a service board schedule.
• Move service calls on the dispatch board to optimize team productivity.
• Perform other duties as requested by company or Team Leader.

Skills

Communication

Multiline phone systems

Active listening

Empathy & problem-solving

Education

High school diploma or equivalent

Tools

Outlook

Word

Job description

Greenwood Heating operates two offices in Everett and Tukwila and is seeking a Service Dispatcher to manage our service schedule and ensure customers are taken care of. You will work with a team of customer service representatives to fill a service board and move calls to keep the team productive.

This is a full-time, hourly, non-exempt role with general office hours 7am-6pm and varying shifts. Wage is $25-30 per hour depending on experience; a bonus program is available.