Heart & Vascular Surgery Scheduler - Patient Experience

Intermountain Healthcare Inc.; Wheat Ridge (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Intermountain Health Heart & Va is seeking an Enhanced Scheduler to register and schedule patients across facilities. You will review insurance benefits, discuss costs, and capture demographics while serving as a liaison between referring offices and departments.

The role requires attention to detail, strong communication, and the ability to handle multiple tasks in a fast-paced environment. On-site schedule is Monday–Friday, 8am–5pm, with benefits eligible.

Qualifications

• High school diploma or equivalent is required.
• Two (2) years related experience in a health care organization is required.

Responsibilities

• Maintains the surgery schedule, providing necessary information to patients and physicians.
• Coordinates, registers and schedules appointments for patients according to availability.
• Conducts patient pre-certification on proper insurance approval for appointments and medical care.
• Ensures all pre-operative required tests needed prior to surgery are scheduled and completed.
• Coordinates and ensures necessary equipment is ordered, room availability/scheduled, pre-surgery medication, etc. is arranged prior to scheduled procedure.
• Communicates detailed information and answers patients' questions regarding surgery preparation instructions, arrival/departure instructions relative to procedure.
• Schedules any necessary follow-up appointments, as directed by physicians.
• Receives and screens calls relating to problems that may arise due to date changes and any reasons for cancellation.
• Greets patients. Answers phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
• Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.
• Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable.
• Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required.
• Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.
• Informs self-pay patients of liability due and prepayment requirements.
• Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
• Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms.
• Documents patient account notes for all interactions/transactions.
• Maintains department and/or individual work queues and reports as required.
• Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.
• Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

Skills

Customer service

Communication skills

Computer skills

Professionalism

Team player

Multi-tasking

Education

High school diploma

Job description

Intermountain Health Heart & Va is seeking an Enhanced Scheduler to register and schedule patients across facilities. You will review insurance benefits, discuss costs, and capture demographics while serving as a liaison between referring offices and departments.

The role requires attention to detail, strong communication, and the ability to handle multiple tasks in a fast-paced environment. On-site schedule is Monday–Friday, 8am–5pm, with benefits eligible.