Enhanced Scheduler Surgical Services

Intermountain Healthcare; Layton (UT); On-site; USD 28,000 - 43,000; Full time

Job summary

Intermountain Health Layton Hospital is seeking a Surgery Scheduler to manage complex surgical logistics and act as a central coordinator among providers, offices, patients, and hospital departments. The role ensures OR readiness, accurate patient prep details, and a single point of contact for referring offices.

The position emphasizes strong customer service, empathy, and professional communication in a fast-paced environment with a Tue, Wed, Thu 8:30am–5:00pm schedule and no weekend or

Qualifications

• Basic computer literacy to enter, update, and retrieve information accurately.
• Strong customer service skills with empathy and clear communication.
• Ability to collaborate effectively with cross-functional teams in a fast-paced environment.
• Preferred: experience with scheduling or similar role; familiarity with EMR systems such as Epic.

Responsibilities

• Maintains the surgery schedule, coordinating with providers and providers’ offices.
• Coordinates patient placement and ensures equipment, implants, and room availability before procedures.
• Communicates detailed information, including arrival and procedure times.
• Answers patients’ questions with strong customer service, empathy, and professional communication.
• Works with subspecialty teams to ensure accuracy of implants, supplies, and equipment.
• Assists with cancellations by identifying reasons and passing along pertinent information.

Skills

Accuracy & Attention to Detail

Communication Skills

Computer Proficiency

Customer Service

Teamwork

Multitasking

Education

Medical terminology knowledge

Tools

Epic EMR

Job description

Job Description:The Surgery Scheduler manages the complex logistics of booking surgeries, acting as a central coordinator between providers and provider office teams, patients, hospital departments and facility sub-specialties to ensure that ORs, equipment, and staff are ready. This role handles everything from initial requests to post-op details and resolves last-minute conflicts to maintain smooth surgical flow. The Surgery Scheduler is responsible for scheduling patients at Intermountain Healthcare hospitals, ensuring that processes and procedures in EPIC are followed. This role is also responsible for providing accurate information, including demographic, clinical, procedural, and prep details. This position enhances the provider’s experience by offering a single point of contact for referring offices. As the introductory face to the facility, this position is expected to exceed customer expectations.Posting SpecificsBenefits Eligible: YesShift Details: Tuesday, Wednesday and Thursday, 8:30am to 5pm, no weekends or holidaysEssential FunctionsMaintains the surgery schedule, providing necessary patient information in the correct operating room (OR) and coordinating with providers and providers’ offices.Coordinates patient placement in the schedule, ensuring necessary equipment, implants, and room availability are arranged prior to the procedure.Communicates detailed information, including arrangements for arrival and procedure times.Answers patients’ questions using strong customer service phone skills, empathetic listening, and professional communication standards.Works with subspecialty teams to ensure accuracy of required implants, supplies, and equipment to support patient care.Assists with cancellations by identifying reasons, taking complete notes, and passing along pertinent information.May also learn billing and auditor roles.SkillsAccuracy & Attention to DetailCommunication SkillsComputer ProficiencyProfessionalism & Work EthicTeamworkMultitaskingComposure Under PressureFast-Paced EnvironmentService OrientedMinimum QualificationsBasic computer literacy, including the ability to use standard computer systems to enter, update, and retrieve information accurately.Demonstrated customer service skills, including answering patient questions with professionalism, empathy, and clear communication.Ability to collaborate effectively with cross functional teams to support day-to-day operations.Strong organizational and communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Preferred QualificationsKnowledge of medical terminology or entry-level medical training.Previous experience with scheduling or similar role.Experience using electronic medical record (EMR) systems, including Epic.Physical RequirementsOngoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.Location:Intermountain Health Layton HospitalWork City:LaytonWork State:UtahScheduled Weekly Hours:24The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$20.35 - $30.97We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.