Hearing Health Outreach & Scheduling Specialist

NationsBenefits, LLC

Kenosha (WI)

On-site

USD 30,000 - 42,000

Full time

4 days ago

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Job summary

NationsBenefits, LLC is seeking a Hearing Ambassador to support licensed dispensers by engaging customers, educating about hearing health, scheduling appointments, and driving growth through community outreach at the Sam's Club Hearing Aid Center in Kenosha, WI.

The role emphasizes outbound calling, test scheduling, and promoting non-hearing aid products. A high school diploma and strong customer service skills are required; experience with scheduling software and PC basics is a plus.

Qualifications

High school diploma or equivalent is required.
Strong customer service, sales, or retail experience is essential.
Proficiency with basic computer systems and scheduling software is a plus.

Responsibilities

Have a working knowledge of all Hearing Aid Center (HAC) products and services.
Set the stage for full tests and full purchasing discussions with Members.
Complete 30-50 outbound calls daily to prospective and/or existing customers.
Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
Promote and sell non-hearing aid products when Members do not have hearing loss.
A 50% increase in non-hearing aid product sales is expected.
Learn and use the handheld screener as an intercepting tool to get qualified leads.
Assist with calling past tested Members for scheduling return visits.
Promote the HAC during Sam's Club events and center events.
Will be based in HAC but spend 95% of time walking/working the club, intercepting, and setting tests.