Hearing Health Advocate & Test Coordinator

NationsBenefits; Gulfport (MS); Presencial; USD 26 000 - 38 000; Tempo integral

Resumo da oferta

NationsBenefits in Gulfport, MS is seeking a Hearing Ambassador to support licensed dispensers by engaging customers, educating on hearing wellness, scheduling appointments, and driving growth through community outreach.

You will meet daily call targets, promote both hearing and non-hearing aid products, and spend most time actively in-club interactions to secure tests and referrals, contributing to member satisfaction and center performance.

Qualificações

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software; general computer and Internet knowledge.
• Excellent oral and written communication, organizational and problem-solving skills.
• Experience scheduling patient/customer appointments.
• Proficiency with basic computer systems and scheduling software.

Responsabilidades

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Conhecimentos

Customer service

Sales experience

Communication skills

Scheduling software

General computer knowledge

Formação académica

High school diploma

Ferramentas

Scheduling software

General computer knowledge

Descrição da oferta de emprego

NationsBenefits in Gulfport, MS is seeking a Hearing Ambassador to support licensed dispensers by engaging customers, educating on hearing wellness, scheduling appointments, and driving growth through community outreach.

You will meet daily call targets, promote both hearing and non-hearing aid products, and spend most time actively in-club interactions to secure tests and referrals, contributing to member satisfaction and center performance.