Hearing Care Ambassador & Appointment Coordinator

NationsBenefits, LLC; Pearl (MS); On-site; USD 17,000 - 25,000; Full time

Job summary

NationsBenefits is expanding its Hearing Aid Center team in Pearl, MS. The Hearing Ambassador will engage Members, schedule tests, educate on hearing wellness, and support growth through community outreach and relationship building at the Sam's Club Hearing Aid Center.

The role emphasizes outbound calling, cross-selling non-hearing aid products, and achieving daily testing targets while based in the HAC and spending most time in-club interactions to drive customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales

Retail experience

Communication

Education

High school diploma

Tools

PC hardware

Scheduling software

Job description

NationsBenefits is expanding its Hearing Aid Center team in Pearl, MS. The Hearing Ambassador will engage Members, schedule tests, educate on hearing wellness, and support growth through community outreach and relationship building at the Sam's Club Hearing Aid Center.

The role emphasizes outbound calling, cross-selling non-hearing aid products, and achieving daily testing targets while based in the HAC and spending most time in-club interactions to drive customer satisfaction.