Hearing Center Patient Care & Scheduling Specialist

NationsBenefits; Saint Cloud (MN); On-site; USD 30,000 - 42,000; Full time

Job summary

NationsBenefits is a healthcare fintech provider delivering supplemental benefits and member engagement solutions. The Hearing Ambassador assists licensed dispensers at the Sam’s Club Hearing Aid Center in St. Cloud, MN, engaging customers, educating on hearing wellness, and scheduling hearings.

The role involves walking the club, making outbound calls, and achieving daily test appointments while promoting additional products. On-site presence is required with strong customer service focus.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication, organizational and problem-solving skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all HAC products and services.
• Set the stage for full test and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members for scheduling return visits.
• Promote the HAC during Sam’s club events and center events.

Skills

Customer service

Sales experience

Retail experience

Communication skills

Appointment scheduling

Education

High school diploma or equivalent

Tools

Scheduling software

PC hardware & software

Job description

NationsBenefits is a healthcare fintech provider delivering supplemental benefits and member engagement solutions. The Hearing Ambassador assists licensed dispensers at the Sam’s Club Hearing Aid Center in St. Cloud, MN, engaging customers, educating on hearing wellness, and scheduling hearings.

The role involves walking the club, making outbound calls, and achieving daily test appointments while promoting additional products. On-site presence is required with strong customer service focus.