Hearing Care Technician & Patient Experience Lead

Socket.dev; Covington (WA); On-site; USD 30,000 - 48,000; Full time

Job summary

Starkey Retail – Northland Hearing Centers, Inc. is hiring an Audiology Technician to support licensed audiologists. The role includes front desk responsibilities, patient testing coordination, and administrative duties across clinic locations.

Responsibilities include scheduling, insurance support, patient data entry, and assisting with hearing instrument care. Travel to multiple offices may be required, and compliance with state laws is essential.

Qualifications

• High school diploma or GED required.
• At least 3 years of customer service/patient care experience and/or one year of office management.
• Ability to use Excel, Word, and Sycle.net.
• Good problem solving, analytical abilities, communication, organizational and interpersonal skills.
• Ability to manage confidential information with discretion.

Responsibilities

• Front desk duties: greet patients, check-in/out, manage calls, track orders/sales and maintain reports.
• Assist licensed audiologist with testing, counseling and cleaning of hearing instruments.
• Schedule and confirm full audiometric evaluations and other appointments; obtain referrals and follow up on billing data.
• Support marketing initiatives and organize patient files and office supplies.
• Maintain patient management software data accuracy and assist with insurance authorization.

Job description

Starkey Retail – Northland Hearing Centers, Inc. is hiring an Audiology Technician to support licensed audiologists. The role includes front desk responsibilities, patient testing coordination, and administrative duties across clinic locations.

Responsibilities include scheduling, insurance support, patient data entry, and assisting with hearing instrument care. Travel to multiple offices may be required, and compliance with state laws is essential.