Hearing Clinic Audio Technician & Front Desk Pro

Northland Hearing Centers, Inc.; Covington (WA); On-site; USD 46,000 - 74,000; Full time

Job summary

Northland Hearing Centers, Inc. is seeking an Audiology Technician to support licensed audiologists and assist with hearing aid testing, cleaning, and fitting in clinic settings.

The role includes front-desk duties, scheduling, referrals, and marketing support to ensure a positive Patient Journey. You will handle patient intake, data entry in patient management software, insurance information collection, and upkeep of accurate patient files while adhering to state laws.

Qualifications

• Highschool or GED required.
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
• Good problem solving, analytical abilities, communication, organizational and interpersonal skills required.
• Ability to manage all confidential information with complete discretion.

Responsibilities

• Ensure a positive patient experience by greeting and assisting guests professionally.
• Check patients in/out in patient management software and maintain reports.
• Direct and answer calls in a timely, professional manner.
• Provide administrative assistance: schedule evaluations, follow up on referrals, and maintain patient files.

Skills

Customer service

Patient care

Communication

Organizational skills

Education

Highschool diploma / GED

Tools

Excel

Word

Sycle.net

Job description

Northland Hearing Centers, Inc. is seeking an Audiology Technician to support licensed audiologists and assist with hearing aid testing, cleaning, and fitting in clinic settings.

The role includes front-desk duties, scheduling, referrals, and marketing support to ensure a positive Patient Journey. You will handle patient intake, data entry in patient management software, insurance information collection, and upkeep of accurate patient files while adhering to state laws.