Audiology Technician: Patient Care & Front Desk Specialist

Starkey; Covington (WA); Hybrid; USD 29,000 - 48,000; Full time

Job summary

Starkey Retail is hiring an Audiology Technician to support the licensed audiologist with patient testing, hearing aid cleaning, and administrative tasks at the front desk. You will help ensure a smooth Patient Journey and capture insurance information for billing while maintaining patient privacy.

The role includes scheduling, referrals follow-up, and coordinating with staff to drive clinic performance and customer satisfaction across locations.

Qualifications

• 3 years of customer service/patient care experience and/or one year of office management.
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
• Good problem solving, analytical abilities, communication, organizational and interpersonal skills required.
• Ability to manage all confidential information with complete discretion.

Responsibilities

• Check patients in and out of patient management software, track orders/sales and maintain reports.
• Schedule and confirm full audiometric evaluations and other appointments.
• Understand, support and track current marketing initiatives for the clinic.
• Enter daily activity in patient management software.
• Organize office, maintain supplies, and ensure accurate patient files.

Skills

Customer service

Patient care

Problem solving

Communication

Organizational skills

Education

Highschool or GED required

Tools

Excel

Word

Sycle.net

Job description

Starkey Retail is hiring an Audiology Technician to support the licensed audiologist with patient testing, hearing aid cleaning, and administrative tasks at the front desk. You will help ensure a smooth Patient Journey and capture insurance information for billing while maintaining patient privacy.

The role includes scheduling, referrals follow-up, and coordinating with staff to drive clinic performance and customer satisfaction across locations.