Audiology Front Office: Patient Care Advocate

Harbor Audiology; Silverdale (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Harbor Audiology in Silverdale, WA is seeking a Front Office Professional to coordinate schedules, verify insurance, and provide essential administrative support for the practice. Join a privately-owned, patient‑centered team focused on delivering excellent hearing healthcare.

You will schedule appointments, manage referrals, handle calls, and assist with patient privacy under HIPAA, ensuring a smooth, welcoming patient experience and accurate record keeping.

Qualifications

• High School Diploma required; Associate Degree preferred.
• 2 years front office experience a plus.
• Healthcare/Medical experience a plus.
• Proficient with Microsoft Office.
• Experience with office equipment (fax machines, printers).
• Detail-oriented, organized, able to multitask and work well in a team.

Responsibilities

• Create and manage an effective patient schedule.
• Convert calls into appointments.
• Encourage referrals from current patients annually.
• Execute appointment reminder calls 24 hours prior.
• Ensure courteous patient interactions and privacy per HIPAA.
• Verify insurance and paperwork to deliver devices timely.
• Track and report scheduling metrics.

Skills

Front office

Customer service

Communication

Team player

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

Job description

Harbor Audiology in Silverdale, WA is seeking a Front Office Professional to coordinate schedules, verify insurance, and provide essential administrative support for the practice. Join a privately-owned, patient‑centered team focused on delivering excellent hearing healthcare.

You will schedule appointments, manage referrals, handle calls, and assist with patient privacy under HIPAA, ensuring a smooth, welcoming patient experience and accurate record keeping.