Hearing Care Outreach Scheduling Coordinator

NationsBenefits; Wichita (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador for the Sam's Club Hearing Aid Center in Wichita, KS. This on-site role supports the licensed dispenser by engaging members, educating on hearing wellness, scheduling tests, and driving growth through community outreach and relationships.

You will be responsible for 30–50 outbound calls daily, aiming for 4+ tests daily, and promoting non-hearing-aid products. A strong customer-service background and scheduling experience are essential.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service, sales, or retail experience.
• Experience with scheduling appointments.
• Excellent communication and problem-solving skills.
• Familiarity with PC hardware and software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Retail experience

Oral and written communication

Scheduling experience

PC hardware & software knowledge

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

NationsBenefits is seeking a Hearing Ambassador for the Sam's Club Hearing Aid Center in Wichita, KS. This on-site role supports the licensed dispenser by engaging members, educating on hearing wellness, scheduling tests, and driving growth through community outreach and relationships.

You will be responsible for 30–50 outbound calls daily, aiming for 4+ tests daily, and promoting non-hearing-aid products. A strong customer-service background and scheduling experience are essential.