Hearing Care Outreach Coordinator – Appointments & Sales

NationsBenefits; Sugar Land (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

NationsBenefits in Sugar Land, TX is hiring a Hearing Ambassador to assist licensed dispensers and engage customers at the Sam's Club Hearing Aid Center.

You will educate members on hearing wellness, schedule appointments, conduct outbound calls, and help grow sales of hearing and non-hearing aid products.

This on-site role requires strong customer service, excellent communication, and comfort with scheduling software and basic PC tools.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software and general computer/internet knowledge.
• Excellent oral and written communication, organizational and problem-solving skills.
• Experience with patient/customer appointment scheduling.
• Proficiency with scheduling software and basic computer systems.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center.
• Promote and sell non-hearing aid products when Members do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as an intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members with or without sales and medical referrals to schedule return visits.
• Promote the HAC during Sam’s Club events and related marketing events.
• Will be based in HAC but will spend 95% of time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Retail experience

Appointment scheduling

Communication skills

Education

High school diploma or equivalent

Tools

PC hardware and software

Scheduling software

Job description

NationsBenefits in Sugar Land, TX is hiring a Hearing Ambassador to assist licensed dispensers and engage customers at the Sam's Club Hearing Aid Center.

You will educate members on hearing wellness, schedule appointments, conduct outbound calls, and help grow sales of hearing and non-hearing aid products.

This on-site role requires strong customer service, excellent communication, and comfort with scheduling software and basic PC tools.