Hearing Care Front Desk & Client Experience Specialist

HearUSA; Countryside (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Monthly bonuses

Comprehensive benefits

PTO

401k with match

Professional development

Job summary

HearUSA is seeking a Client Experience Specialist to ensure our clients receive outstanding hearing-care support. You will maintain client charts, keep the appointment schedule organized, and provide friendly, enthusiastic service for walk-ins and appointments.

The role emphasizes customer service, scheduling software and MS Office proficiency, and strong communication. Benefits include monthly bonuses, comprehensive coverage, PTO, 401(k) with match, and professional development opportunities.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills; ability to establish rapport with clients and coworkers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly customer service.
• Manage clinic schedule for walk-in, curbside, and scheduled appointments.
• Enter stock and custom orders; perform weekly inventory audit for accuracy.
• Maintain accurate records of cash and deposits; complete end-of-day reports.
• Maintain a clean, inviting environment.
• Maintain knowledge of hearing aid technology and perform basic cleaning/repair tasks.
• Assist with basic hearing aid troubleshooting via phone or in person and clean checks.

Skills

Customer service

Office administration

Communication

Scheduling software

MS Office

Multi-tasking

Organization

Time management

Education

High School Diploma

Tools

MS Office

Scheduling software

Job description

HearUSA is seeking a Client Experience Specialist to ensure our clients receive outstanding hearing-care support. You will maintain client charts, keep the appointment schedule organized, and provide friendly, enthusiastic service for walk-ins and appointments.

The role emphasizes customer service, scheduling software and MS Office proficiency, and strong communication. Benefits include monthly bonuses, comprehensive coverage, PTO, 401(k) with match, and professional development opportunities.