Hearing Care Concierge – Retail & Client Experience

WS Audiology USA; New York (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Paid holidays

401k matching

Tuition reimbursement

Hearing aid discount

Diversity & Inclusion initiatives

Job summary

HearUSA in New York City is seeking a Retail Sales Coordinator to act as the frontline ambassador for hearing care services in a retail setting. You will drive appointment bookings, support clinical providers, and deliver an exceptional client experience.

You will engage customers, identify hearing needs, generate leads, schedule and manage appointments, and maintain accurate records while upholding privacy and compliance standards. A collaborative, fast-paced environment awaits.

Qualifications

• 1–4 years in customer-facing, retail, or sales roles (Hearing Aid Technician, Hearing Industry).
• Proven ability to meet performance or sales targets is preferred.

Responsibilities

• The Retail Sales Coordinator serves as the frontline ambassador for hearing care services within a retail environment.
• Generate and convert leads into booked appointments for hearing evaluations and manage referrals.
• Schedule, confirm, and manage appointments; maintain client records and data integrity.
• Communicate with clients via phone, email, and text; respond to inquiries and support recalls.
• Maintain a quiet, professional environment and adhere to privacy standards.

Skills

Customer facing

Sales targets

Communication

Multitasking

Tools

Microsoft Office

Job description

HearUSA in New York City is seeking a Retail Sales Coordinator to act as the frontline ambassador for hearing care services in a retail setting. You will drive appointment bookings, support clinical providers, and deliver an exceptional client experience.

You will engage customers, identify hearing needs, generate leads, schedule and manage appointments, and maintain accurate records while upholding privacy and compliance standards. A collaborative, fast-paced environment awaits.