Hearing Care Front Office & Client Experience Specialist

HearUSA; Tawas City (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Comprehensive benefits

Paid holidays

PTO

401k with match

Health & Wellness programs

Mentorship and professional develop.

CES Advisory Board

Job summary

HearUSA is seeking a Client Experience Specialist to ensure clients’ needs are met in a timely manner, maintain an organized appointment schedule, and deliver Simply Excellent Hearing Care. You will manage clinic schedules for walk-ins and appointments, handle stock and orders, and maintain accurate records while keeping a welcoming environment.

A High School Diploma and customer service experience are required, with opportunities for growth and professional development across our centers in the

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care.

Skills

Customer service

Office administration

Communication skills

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

HearUSA is seeking a Client Experience Specialist to ensure clients’ needs are met in a timely manner, maintain an organized appointment schedule, and deliver Simply Excellent Hearing Care. You will manage clinic schedules for walk-ins and appointments, handle stock and orders, and maintain accurate records while keeping a welcoming environment.

A High School Diploma and customer service experience are required, with opportunities for growth and professional development across our centers in the