Client Experience Specialist, Hearing Care

WS Audiology USA; Bradenton (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Professional development

Tuition reimbursement

Career advancement

Job summary

HearUSA is seeking a Client Experience Specialist to ensure excellent hearing care support and organized scheduling across our clinics. You will welcome patients, manage appointments, document stock and orders, and aid with basic hearing aid troubleshooting, while maintaining accurate records and promoting our latest products and promotions.

The role emphasizes strong communication, computer proficiency (scheduling software and MS Office), and the ability to multitask in a fast-paced health-care

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service and office administration preferred.
• Excellent oral and written communication skills.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly customer service.
• Manage clinic schedule to ensure efficient patient care for walk-ins and appointments.
• Enter stock and custom orders; perform weekly inventory audits for accuracy.
• Maintain end-of-day cash and banking deposits; generate reports and settlements.
• Keep a clean, inviting environment and maintain product knowledge.

Skills

Customer service

Office administration

Communication

Scheduling software

MS Office

Multi-tasking

Time management

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

HearUSA is seeking a Client Experience Specialist to ensure excellent hearing care support and organized scheduling across our clinics. You will welcome patients, manage appointments, document stock and orders, and aid with basic hearing aid troubleshooting, while maintaining accurate records and promoting our latest products and promotions.

The role emphasizes strong communication, computer proficiency (scheduling software and MS Office), and the ability to multitask in a fast-paced health-care