Hearing Care Front Desk & Client Experience Lead

WSA – Wonderful Sound for All; Costa Mesa (CA); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Attractive compensation package

Paid holidays and PTO

401k with match

Health & Wellness programs

Mentorship opportunities

Job summary

A leading hearing care provider in Costa Mesa is seeking a Client Experience Specialist to manage client appointments and ensure exceptional service. This role requires a strong background in customer service, excellent communication skills, and proficiency in scheduling software. The company offers an attractive compensation package, ongoing training, and opportunities for career growth within the organization. Ideal candidates will have a high school diploma and experience in office administration, ensuring a welcoming environment for clients.

Qualifications

• Proven experience in a customer service role.
• Strong communication skills and ability to build rapport.
• Detail-oriented with strong organization skills.

Responsibilities

• Ensure timely client appointments and organize the schedule.
• Provide excellent customer service and maintain client records.
• Assist with basic troubleshooting of hearing aid technology.

Skills

Customer service experience

Office administration

Excellent communication skills

Proficiency in scheduling software

Multi-tasking

Organization skills

Education

High School Diploma or equivalent

Tools

MS Office

Scheduling software

Job description

A leading hearing care provider in Costa Mesa is seeking a Client Experience Specialist to manage client appointments and ensure exceptional service. This role requires a strong background in customer service, excellent communication skills, and proficiency in scheduling software. The company offers an attractive compensation package, ongoing training, and opportunities for career growth within the organization. Ideal candidates will have a high school diploma and experience in office administration, ensuring a welcoming environment for clients.