Client Experience Specialist - Hearing Care Front Desk

WS Audiology USA; New York (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Comprehensive benefits

401k with match

Health & Wellness programs

Professional development opportunities

CES Advisory Board participation

Field support for hearing centers

Paid holidays and PTO

Job summary

HearUSA in New York seeks a Client Experience Specialist dedicated to delivering Simply Excellent Hearing Care. You will manage patient interactions, maintain accurate charts, and support daily clinic operations with enthusiasm.

Responsibilities include scheduling, inventory tasks, and assisting with basic hearing aid troubleshooting while maintaining a welcoming environment. Strong communication and computer skills are essential.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Skills

Customer service

Office administration

MS Office

Scheduling software

Multi-tasking

Education

High School Diploma or equivalent

Tools

MS Office

Scheduling software

Job description

HearUSA in New York seeks a Client Experience Specialist dedicated to delivering Simply Excellent Hearing Care. You will manage patient interactions, maintain accurate charts, and support daily clinic operations with enthusiasm.

Responsibilities include scheduling, inventory tasks, and assisting with basic hearing aid troubleshooting while maintaining a welcoming environment. Strong communication and computer skills are essential.