Client Experience Coordinator - Hearing Care

WS Audiology USA; Santa Monica (CA); On-site; USD 2,893,000 - 3,857,000; Full time

Benefits offered by this job

Health & Wellness programs

401k with match

Paid holidays

PTO

Mentorship and professionaldevelopment

CES Advisory Board

Field support for your hearing center

Job summary

WS Audiology USA, HearUSA network, is hiring a Client Experience Specialist in Santa Monica, CA to ensure exemplary hearing care for clients. You will manage schedules, handle inquiries, and maintain records with a friendly, professional approach.

Responsibilities include coordinating appointments, processing orders, and supporting center operations while growing through ongoing training and access to a CES Advisory Board.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service and office administration preferred.
• Excellent oral and written communication skills with clients and colleagues.
• Proficiency with computers, scheduling software and MS Office.
• Strong ability to multi-task and manage time effectively.

Responsibilities

• Maintain client charts and keep information up to date.
• Prioritize welcome and confirmation calls with friendly service.
• Manage clinic schedule for walk-ins, appointments, and prospects.
• Enter stock and orders; perform weekly inventory audit for accuracy.
• Maintain accurate cash and bank deposit records and day-end reports.
• Keep a clean, inviting environment in the center.
• Maintain knowledge of hearing aid products and perform basic cleaning/repairs.
• Assist with troubleshooting via phone or in person and perform checks.
• Stay informed about HearUSA products, promotions, and pricing; support remote care as needed.

Skills

Customer service

Office administration

Communication skills

Scheduling software

MS Office

Multi-tasking

Time management

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

WS Audiology USA, HearUSA network, is hiring a Client Experience Specialist in Santa Monica, CA to ensure exemplary hearing care for clients. You will manage schedules, handle inquiries, and maintain records with a friendly, professional approach.

Responsibilities include coordinating appointments, processing orders, and supporting center operations while growing through ongoing training and access to a CES Advisory Board.