Hearing Care Coordinator — Patient Support & Scheduling

Sonova Group; Grand Rapids Charter Township (MI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401K with a Company Match

Free hearing aids for employees

Discounts for family members

PTO and Holiday Time

No Nights or Weekends

Legal Shield and Identity Theft Pro­te

Job summary

AudioNova, part of Sonova in Grand Rapids, MI, is hiring a Patient Care Coordinator. You will work with clinical staff to ensure quality patient care, schedule appointments, verify benefits, and assist with patient questions in the clinic.

The role requires 2+ years in healthcare and customer service, strong communication, and HIPAA knowledge. Monday–Friday hours with no nights or weekends; comprehensive benefits included.

Qualifications

• High School Diploma or equivalent required.
• 2+ years in a health care environment preferred.
• Previous customer service experience required.
• Professional verbal and written communication.
• Strong relationship building with patients, physicians and clinical staff.
• Experience with Microsoft Office and Outlook.
• Knowledge of HIPAA regulations.

Responsibilities

• Greet patients with a positive and professional attitude.
• Place outbound calls to schedule follow-up tests and consultations.
• Collect patient intake forms and maintain patient files/notes.
• Complete insurance benefit checks and authorization processing.
• Provide first level support to patients and assist with payments.
• Process orders and verify pickup, input data into the system.
• Maintain equipment and assist with inventory and supply orders.

Job description

AudioNova, part of Sonova in Grand Rapids, MI, is hiring a Patient Care Coordinator. You will work with clinical staff to ensure quality patient care, schedule appointments, verify benefits, and assist with patient questions in the clinic.

The role requires 2+ years in healthcare and customer service, strong communication, and HIPAA knowledge. Monday–Friday hours with no nights or weekends; comprehensive benefits included.