Hearing Care Coordinator: Patient & Clinic Support

Sonova Group; Oakland (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

401K with Company Match

Free hearing aids for employees

PTO and Holidays

No Nights or Weekends

Legal Shield & Identity Protection

Floating Holiday

Job summary

AudioNova, part of Sonova, is seeking a Patient Care Coordinator in Oakland, CA to support hearing care professionals and patients with scheduling, insurance checks, and billing. The role emphasizes warm patient service, accurate data entry, and coordination of tests and follow-ups, with no nights or weekends and a focus on quality patient experiences.

Candidates should have a high school diploma and customer service experience; hearing aid knowledge is a plus, and the company offers benefits

Qualifications

• High School Diploma or equivalent.
• 2+ years in a health care environment preferred.
• Previous customer service experience required.
• Experience with hearing aids is a plus.

Responsibilities

• Greet patients with a positive and professional attitude.
• Schedule appointments and verify insurance benefits.
• Collect patient intake forms and maintain patient files/notes.
• Complete benefit checks and authorization for each patient’s insurance.
• Provide first level support to patients and assist with payments.
• Assist with event planning and logistics for community outreach.

Skills

Verbal Communication

Relationship Building

Microsoft Office

HIPAA Knowledge

Education

High School Diploma

Tools

Microsoft Outlook

Job description

AudioNova, part of Sonova, is seeking a Patient Care Coordinator in Oakland, CA to support hearing care professionals and patients with scheduling, insurance checks, and billing. The role emphasizes warm patient service, accurate data entry, and coordination of tests and follow-ups, with no nights or weekends and a focus on quality patient experiences.

Candidates should have a high school diploma and customer service experience; hearing aid knowledge is a plus, and the company offers benefits