Hearing Care Coordinator - No Nights or Weekends

Sonova USA Inc.; Saint Augustine (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

401K with a Company Match

Medical, Dental, Vision Coverage

FREE hearing aids to all employees and

PTO and Holiday Time

No Nights or Weekends!

Legal Shield and Identity Theft保护

1 Floating Holiday per year

Job summary

AudioNova, part of Sonova, Saint Augustine, FL, seeks a Hearing Care Coordinator to support clinicians, schedule appointments, verify insurance, and assist patients within the clinic. The role emphasizes patient-facing service, coordination with physicians, and administrative duties.

The position requires a High School Diploma (Associates preferred) with strong communication, relationship-building, and HIPAA awareness. No nights or weekends; benefits include 401K match and medical coverage.

Qualifications

• Professional verbal and written communication skills.
• Strong relationship-building with Patients, Physicians, and clinical staff.
• Experience with Microsoft Office and Outlook; knowledge of HIPAA.
• EMR/EHR experience a plus.

Responsibilities

• Greet patients with a positive and professional attitude.
• Place outbound calls to current and former patients for scheduling follow-ups and weekly evaluations.
• Collect patient intake forms and maintain patient files/notes.
• Schedule and confirm patient appointments.
• Complete benefit checks and insurance authorizations for patients.
• Provide first-level support to patients and handle check-ins/outs and payments.
• Process repairs under supervision of a licensed Hearing Care Professional.
• Prepare bank deposits and submit daily finance reports.
• Assist with accessories sales and patient support.
• Process patient orders and verify pickup; input data into the system.
• Clean and maintain equipment and instruments.
• Submit equipment and facility requests.
• Perform general office duties including cleaning.
• Manage inventory and submit supply orders as needed.
• Assist with event planning and logistics for community outreach monthly.

Skills

Verbal communication

Written communication

Relationship building

HIPAA compliance

EMR/EHR

Microsoft Office

Outlook

Education

High School Diploma or equivalent

Associates degree, preferred

Job description

AudioNova, part of Sonova, Saint Augustine, FL, seeks a Hearing Care Coordinator to support clinicians, schedule appointments, verify insurance, and assist patients within the clinic. The role emphasizes patient-facing service, coordination with physicians, and administrative duties.

The position requires a High School Diploma (Associates preferred) with strong communication, relationship-building, and HIPAA awareness. No nights or weekends; benefits include 401K match and medical coverage.