Hearing Care Coordinator: Patient Experience & Scheduling

Sonova Group; Grand Rapids (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401K with company match

Free hearing aids for employees

PTO and holidays

No nights or weekends

LegalShield & Identity TheftProtection

Floating holiday

Job summary

Sonova is seeking a Patient Care Coordinator in Grand Rapids, MI. You will work closely with the clinical team to ensure patients receive quality care, schedule appointments, verify benefits, and support referring physicians and patients in the clinic.

The role requires 2+ years in health care and strong communication, with HIPAA knowledge and customer-service focus. Benefits include 401(k) with company match, free hearing aids for employees, PTO and holidays, and no nights or weekends.

Qualifications

• High School Diploma or equivalent.
• 2+ years in health care environment preferred.
• Previous customer service experience required.

Responsibilities

• Greet patients professionally and schedule appointments.
• Verify insurance benefits and document details.
• Assist with patient intake, payments, and check-in/out.

Skills

Customer service

Communication

Relationship building

Microsoft Office

HIPAA knowledge

Education

High School Diploma or equivalent

Tools

Outlook

Job description

Sonova is seeking a Patient Care Coordinator in Grand Rapids, MI. You will work closely with the clinical team to ensure patients receive quality care, schedule appointments, verify benefits, and support referring physicians and patients in the clinic.

The role requires 2+ years in health care and strong communication, with HIPAA knowledge and customer-service focus. Benefits include 401(k) with company match, free hearing aids for employees, PTO and holidays, and no nights or weekends.