Patient Care Coordinator - Grand Rapids, MI

Sonova Group; Grand Rapids (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401K with company match

Free hearing aids for employees

PTO and holidays

No nights or weekends

LegalShield & Identity TheftProtection

Floating holiday

Job summary

Sonova is seeking a Patient Care Coordinator in Grand Rapids, MI. You will work closely with the clinical team to ensure patients receive quality care, schedule appointments, verify benefits, and support referring physicians and patients in the clinic.

The role requires 2+ years in health care and strong communication, with HIPAA knowledge and customer-service focus. Benefits include 401(k) with company match, free hearing aids for employees, PTO and holidays, and no nights or weekends.

Qualifications

• High School Diploma or equivalent.
• 2+ years in health care environment preferred.
• Previous customer service experience required.

Responsibilities

• Greet patients professionally and schedule appointments.
• Verify insurance benefits and document details.
• Assist with patient intake, payments, and check-in/out.

Skills

Customer service

Communication

Relationship building

Microsoft Office

HIPAA knowledge

Education

High School Diploma or equivalent

Tools

Outlook

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Grand Rapids(MI), United States

Patient Care Coordinator - Grand Rapids, MI

164996

Hear Michigan Centers, part of AudioNova

Location: Grand Rapids, MI

5020 E. Beltline Ave. NE Suite 106, Grand Rapids, MI 49525

Current pay: $16.00-18.00 an hour + Sales Incentive Program!

Clinic Hours: Monday-Friday, 8:30am-5:00pm

What We Offer:

• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description:

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

As a Hearing Care Coordinator, you will:

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Complete benefit checks and authorization for each patients’ insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and any patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

Education:

• High School Diploma or equivalent
• Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations

Work Experience:

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

#INDPCC

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.