Hearing Care Coordinator — Patient Support

Sonova Group; Janesville (WI); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

401K with a Company Match

FREE hearing aids to all employees

PTO and Holiday Time

No Nights or Weekends

Legal Shield and Identity Theft Protection

1 Floating Holiday per year

Job summary

Sonova Group seeks a Patient Care Coordinator in Janesville, WI to support clinical staff and provide excellent patient care. The role involves scheduling appointments, verifying insurance, and assisting patients with inquiries. Ideal candidates should have a high school diploma and customer service experience.

Benefits include competitive pay, 401K with company match, paid time off, and free hearing aids for employees. Join our diverse team and make a difference in patient lives!

Qualifications

• 2+ years in a health care environment is preferred.
• Previous customer service experience is required.
• Prior experience/knowledge with hearing aids is a plus.

Responsibilities

• Greet patients with a positive and professional attitude.
• Place outbound calls to current and former patients.
• Collect patient intake forms and maintain patient files/notes.
• Complete benefit checks and authorization for insurance.
• Provide first level support to patients and process payments.
• Manage inventory and submit supply orders as needed.

Skills

Professional verbal and written communication

Strong relationship building skills

Experience with Microsoft Office and Outlook

Knowledge of HIPAA regulations

Education

High School Diploma or equivalent

Job description

Sonova Group seeks a Patient Care Coordinator in Janesville, WI to support clinical staff and provide excellent patient care. The role involves scheduling appointments, verifying insurance, and assisting patients with inquiries. Ideal candidates should have a high school diploma and customer service experience.

Benefits include competitive pay, 401K with company match, paid time off, and free hearing aids for employees. Join our diverse team and make a difference in patient lives!