Hearing Care Coordinator — Patient Support & Scheduling

Sonova USA Inc.; Lynchburg (VA); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

401K match

Medical/Dental/Vision

Free hearing aids

PTO/Holidays

No nights/weekends

Legal Shield

Floating holiday

Job summary

Sonova USA Inc. in Lynchburg, VA is hiring a Hearing Care Coordinator to support patients and clinical staff at AudioNova. You will schedule appointments, verify benefits, and assist with daily clinic operations to ensure quality care and service.

The role emphasizes patient relations, accurate insurance processing, and collaboration with Hearing Care Professionals. A High School Diploma is required, with Associate degree preferred, and 2+ years in healthcare or customer service preferred.

Qualifications

• 2+ years in a health care environment is preferred.
• Previous customer service experience is required.
• Professional verbal and written communication.

Responsibilities

• Greet patients with a positive and professional attitude
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patients' insurance
• Process patient orders, receive all orders and verify pick up, input information into system
• Assist with event planning and logistics for community outreach

Skills

Communication

Patient relations

HIPAA knowledge

EMR/EHR

Microsoft Office

Outlook

Education

High School Diploma or equivalent

Associates degree (preferred)

Tools

EMR/EHR systems

Microsoft Office

Outlook

Job description

Sonova USA Inc. in Lynchburg, VA is hiring a Hearing Care Coordinator to support patients and clinical staff at AudioNova. You will schedule appointments, verify benefits, and assist with daily clinic operations to ensure quality care and service.

The role emphasizes patient relations, accurate insurance processing, and collaboration with Hearing Care Professionals. A High School Diploma is required, with Associate degree preferred, and 2+ years in healthcare or customer service preferred.