Hearing Care Coordinator & Outreach Specialist

NationsBenefits, LLC; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers in meeting daily goals and driving customer engagement at the Sam's Club Hearing Aid Center in Raleigh, NC.

The role emphasizes outbound calls, setting tests, promoting hearing and non-hearing aid products, and building relationships with members. Strong communication and scheduling experience are essential.

Qualifications

• Strong customer service, sales, or retail experience required.
• Experience with patient/customer appointment scheduling preferred.
• Excellent oral and written communication skills.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Retail experience

PC hardware/software

Communication skills

Scheduling experience

Problem solving

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers in meeting daily goals and driving customer engagement at the Sam's Club Hearing Aid Center in Raleigh, NC.

The role emphasizes outbound calls, setting tests, promoting hearing and non-hearing aid products, and building relationships with members. Strong communication and scheduling experience are essential.