Hearing Care Coordinator: Patient Engagement & Appointments

NationsBenefits, LLC; Panama City (FL); On-site; USD 32,000 - 43,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers, engage members, educate on hearing wellness, schedule appointments, and support growth through community outreach.

On-site at Sam's Club Hearing Aid Center in Panama City, FL, the role emphasizes outbound outreach, test scheduling, cross-selling, and building relationships with members to improve hearing health outcomes and satisfaction.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication, organizational, problem-solving and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Retail experience

Excellent communication

Education

High school diploma or equivalent

Tools

PC hardware and software

Job description

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers, engage members, educate on hearing wellness, schedule appointments, and support growth through community outreach.

On-site at Sam's Club Hearing Aid Center in Panama City, FL, the role emphasizes outbound outreach, test scheduling, cross-selling, and building relationships with members to improve hearing health outcomes and satisfaction.