Hearing Care Coordinator & Member Engagement

NationsBenefits; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers at the Sam's Club Hearing Aid Center in Columbus, OH. This on-site role focuses on engaging Members, answering questions about hearing health, and scheduling tests and appointments.

Ideal candidates have strong customer service, sales or retail experience, plus comfort with scheduling software and basic computer systems. The position emphasizes outbound outreach and community engagement to drive growth.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service, sales, or retail experience is required.
• Experience with PC hardware and software and general computer knowledge.
• Excellent oral and written communication, organizational, problem-solving, and presentation skills are required.
• Previous experience with patient/customer appointment scheduling is preferred.
• Proficiency with scheduling software and basic computer systems is expected.

Responsibilities

• Know HAC products and services and communicate them to Members.
• Set the stage for tests and full purchases when interacting with Members.
• Make 30–50 outbound calls daily to prospective or existing customers.
• Secure a minimum of 4 immediate or scheduled hearing tests daily.
• Promote and sell non-hearing-aid products when appropriate.
• Aim for a 50% increase in non-hearing-aid product sales.
• Use handheld screener per state regulations to qualify leads.
• Assist in calling past tested Members to schedule return visits.
• Promote HAC at Sam’s Club and events.
• Work primarily in the club environment, with 95% of time on the floor.

Skills

Customer service

Sales

Retail experience

Oral and written communication

Appointment scheduling

Education

High school diploma or equivalent

Tools

Scheduling software

PC hardware

General computer software

Job description

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers at the Sam's Club Hearing Aid Center in Columbus, OH. This on-site role focuses on engaging Members, answering questions about hearing health, and scheduling tests and appointments.

Ideal candidates have strong customer service, sales or retail experience, plus comfort with scheduling software and basic computer systems. The position emphasizes outbound outreach and community engagement to drive growth.