Hearing Ambassador & Member Engagement Specialist

NationsBenefits, LLC; Oakwood (OH); Híbrido; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

NationsBenefits is hiring a Hearing Ambassador on-site at Sam's Club Hearing Aid Center in Oakwood Village, OH. This role engages customers, educates on hearing wellness, schedules appointments, and drives growth through community outreach and relationship building.

Responsibilities include outbound calling, achieving daily test schedules, promoting non-hearing-aid products, and working 95% of the time in-club to secure tests and referrals.

Formación

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsabilidades

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Conocimientos

Customer service

Sales experience

Retail experience

PC hardware & software

Educación

High school diploma

Herramientas

Scheduling software

PC hardware

Descripción del empleo

NationsBenefits is hiring a Hearing Ambassador on-site at Sam's Club Hearing Aid Center in Oakwood Village, OH. This role engages customers, educates on hearing wellness, schedules appointments, and drives growth through community outreach and relationship building.

Responsibilities include outbound calling, achieving daily test schedules, promoting non-hearing-aid products, and working 95% of the time in-club to secure tests and referrals.