Hearing Care Coordinator & Customer Engagement Lead

NationsBenefits; Council Bluffs (IA); On-site; USD 22,000 - 28,000; Full time

Job summary

NationsBenefits in Council Bluffs, IA is seeking a Hearing Ambassador to support licensed dispensers by engaging customers, educating on hearing wellness, and scheduling tests.

The role emphasizes outbound calls, in-clinic outreach at Sam's Club Hearing Aid Center, and promoting a wide range of products to grow sales while delivering friendly service.

Candidates should have a high school diploma, strong communication, and experience with scheduling and basic computer systems.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software; basic computer and internet skills.
• Excellent oral and written communication; organized and problem-solving skills.
• Experience with patient/customer appointment scheduling.
• Proficiency with scheduling software.

Responsibilities

• Know HAC products and services.
• Set the stage for tests and purchases when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily.
• Promote and sell non-hearing-aid products when Members do not have hearing loss.
• Aim for a 50% increase in non-hearing-aid product sales.
• Learn and use the handheld screener as an intercepting tool to get qualified leads.
• Assist calling past tested Members to schedule return visits.
• Promote HAC during Sam’s Club events and other outreach events.
• Spend 95% of time walking the club, intercepting, and setting tests.

Skills

Customer service

Sales

Retail experience

Communication skills

Problem solving

Scheduling software

PC knowledge

Scheduling

Education

High school diploma

Job description

NationsBenefits in Council Bluffs, IA is seeking a Hearing Ambassador to support licensed dispensers by engaging customers, educating on hearing wellness, and scheduling tests.

The role emphasizes outbound calls, in-clinic outreach at Sam's Club Hearing Aid Center, and promoting a wide range of products to grow sales while delivering friendly service.

Candidates should have a high school diploma, strong communication, and experience with scheduling and basic computer systems.