Hearing Care Concierge & Appointment Specialist

NationsBenefits; Owasso (OK); On-site; USD 16,531 - 24,796; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to support the licensed dispenser, engage customers, educate them about hearing wellness, schedule appointments, and drive growth through community outreach at the Sam's Club Hearing Aid Center in Owasso, OK. The role emphasizes outbound calling, achieving daily test appointments, promoting non-hearing-aid products, and representing HAC during club events.

A high school diploma and strong customer service and sales experience, plus solid computer

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and general computer/Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting skills.
• Experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Skills

Customer service

Sales experience

Retail experience

Communication skills

Scheduling software

Education

High school diploma

Tools

Scheduling software

PC hardware basics

Job description

NationsBenefits is seeking a Hearing Ambassador to support the licensed dispenser, engage customers, educate them about hearing wellness, schedule appointments, and drive growth through community outreach at the Sam's Club Hearing Aid Center in Owasso, OK. The role emphasizes outbound calling, achieving daily test appointments, promoting non-hearing-aid products, and representing HAC during club events.

A high school diploma and strong customer service and sales experience, plus solid computer