Hearing Health Outreach & Scheduling Coordinator

NationsBenefits; Lake Charles (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to support licensed dispenser teams by engaging customers, educating on hearing wellness, and scheduling tests. This role focuses on outbound outreach and community engagement to drive growth and member satisfaction.

You will promote HAC products, meet daily call targets, and help increase non-hearing aid product sales through proactive outreach at events and clubs. On-site with frequent field activity and collaboration with audiology staff.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software and general computer knowledge.
• Excellent oral and written communication, organizational, and problem-solving skills.
• Experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Oral and written communication

Problem solving

Scheduling

PC hardware/software

Presentation skills

Education

High school diploma or equivalent

Tools

Scheduling software

General computer knowledge

Job description

NationsBenefits is seeking a Hearing Ambassador to support licensed dispenser teams by engaging customers, educating on hearing wellness, and scheduling tests. This role focuses on outbound outreach and community engagement to drive growth and member satisfaction.

You will promote HAC products, meet daily call targets, and help increase non-hearing aid product sales through proactive outreach at events and clubs. On-site with frequent field activity and collaboration with audiology staff.