Hearing Care Coordinator — Outreach & Scheduling

NationsBenefits

Peoria (IL)

On-site

USD 32,000 - 52,000

Full time

14 days+

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Job summary

NationsBenefits is hiring a Hearing Ambassador to assist licensed dispensers, engage customers, and educate on hearing wellness at the Sam's Club Hearing Aid Center in Peoria, IL. The role focuses on outreach, appointment scheduling, and helping grow sales for hearing and related products.

The ideal candidate has strong customer service and sales experience, basic PC knowledge, and excellent communication skills, with a willingness to travel within the center environment and participate in club

Qualifications

High school diploma or equivalent.
Strong customer service, sales, or retail experience.
Experience with scheduling appointments.
Excellent communication and problem-solving skills.
Familiarity with PC hardware and scheduling software.

Responsibilities

Have a working knowledge of all Hearing Aid Center (HAC) products and services.
Set the stage for full test, and full boat purchase when interacting with Members.
Complete 30-50 outbound calls daily to prospective and/or existing customers.
Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
A 50% increase in non-hearing aid product sales is expected.
Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.