Hearing Care & Outreach Coordinator

NationsBenefits, LLC; Lake Charles (LA); On-site; USD 35,000 - 52,000; Full time

Job summary

NationsBenefits, LLC is seeking a Hearing Ambassador to support licensed dispensers by engaging customers, educating on hearing wellness, scheduling appointments, and driving growth through community outreach.

You will handle 30-50 outbound calls daily, aim to secure multiple hearing tests, and promote non-hearing aid products where appropriate, while spending most time in-club activities and events.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

NationsBenefits, LLC is seeking a Hearing Ambassador to support licensed dispensers by engaging customers, educating on hearing wellness, scheduling appointments, and driving growth through community outreach.

You will handle 30-50 outbound calls daily, aim to secure multiple hearing tests, and promote non-hearing aid products where appropriate, while spending most time in-club activities and events.