Hearing Care Concierge

Hear Wright, Inc; Suffolk (VA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short and Long-Term Disability coverage

Free Life Insurance

Pet Insurance

Discounted Hearing Aids and Products

Growth and development opportunities

Job summary

Hear Wright, Inc in Suffolk, Virginia is seeking a Patient Care Coordinator to ensure a positive patient experience in retail clinics. Responsibilities include managing patient interactions, scheduling appointments, and maintaining administrative functions.

The ideal candidate will have a high school diploma or GED, and 1-2 years of experience in a customer service or healthcare role. A comprehensive onboarding and growth opportunities such as the Hearing Instrument Specialist Apprentice Program will be provided.

Qualifications

• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• Collect and verify medical insurance information for patients.
• Payment processing.

Skills

Strong interpersonal and communication skills

Exceptional organizational skills

Ability to multitask

Comfortable using technology

Education

High school diploma or GED required; college degree preferred

Tools

Scheduling software

Electronic medical records systems

Job description

Hear Wright, Inc in Suffolk, Virginia is seeking a Patient Care Coordinator to ensure a positive patient experience in retail clinics. Responsibilities include managing patient interactions, scheduling appointments, and maintaining administrative functions.

The ideal candidate will have a high school diploma or GED, and 1-2 years of experience in a customer service or healthcare role. A comprehensive onboarding and growth opportunities such as the Hearing Instrument Specialist Apprentice Program will be provided.