Patient Care Coordinator

Hear Wright, Inc; Plymouth (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO & Holidays

Work‑Life balance

Medical, dental, vision, and HSA

401K + Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted hearing aids

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to represent our retail clinics nationwide, delivering friendly service and coordinating patient interactions to support revenue goals.

You will handle scheduling, insurance verification, HIPAA compliance, and inventory, while maintaining office organization and delivering excellent patient experiences.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1–2 years in a customer service, admin, or healthcare-related role.
• Strong communication, organizational, and multitasking abilities; tech-savvy with scheduling software and EMR.

Responsibilities

• Welcome all patients and maintain a high level of customer service.
• Inbound and outbound phone calls, 50–75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Order and receive office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain HIPAA standards.

Skills

Interpersonal skills

Organizational skills

Time management

Tech scheduling/EMR

Education

High school diploma or GED

College degree preferred

Job description

Overview

HearingLife is a national hearing care company and global leader in hearing healthcare with a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We help patients through personalized care and hearing aid devices, following a scientific, results‑oriented approach provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.

• Welcome all patients and maintain a high level of customer service
• Inbound and outbound phone calls, 50–75 per day
• Schedule and confirm all patient appointments
• PPI intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain HIPAA standards

Qualifications

Education and Experience

• High school diploma or GED required; college degree preferred.
• Minimum of 1–2 years of experience in a customer service, administrative, or healthcare-related role.

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

Benefits

• PTO & Paid Holidays
• Work‑Life balance
• Medical, dental, vision, and HSA
• 401K + Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted hearing aids and products for you and your family members
• Daycare Flex Savings Plan
• Growth and development opportunities

Growth Opportunities

Comprehensive onboarding programs to help team members excel from day one. The Hearing Instrument Specialist Apprentice Program offers clinical hours to prepare you to become a provider in your own office, seeing patients and enhancing lives with hearing aids. Ask a manager about this program.

Equal Opportunity

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, sex, national origin, disability, or veteran status.

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