Patient Care Coordinator – Front Desk & Scheduling

HearingLife; Richmond (VA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, Dental, Vision, and HSA

401K+ Match

Growth and development opportunities

Job summary

HearingLife in Richmond, Virginia is hiring a Patient Care Coordinator committed to delivering exceptional patient experiences. In this role, you will manage administrative functions, support patients, and help ensure all interactions meet our high standards.

The ideal candidate will have strong customer service skills and a high school diploma, with 1-2 years of relevant experience. Benefits include paid time off, medical, dental, and opportunities for growth and development.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.

Responsibilities

• Welcome all patients and maintain a high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• Collect and verify medical insurance information for patients.

Skills

Interpersonal and communication skills

Organizational skills

Ability to multitask

Technological proficiency

Education

High school diploma or GED

College degree (preferred)

Tools

Scheduling software

Electronic medical records (EMR) systems

Job description

HearingLife in Richmond, Virginia is hiring a Patient Care Coordinator committed to delivering exceptional patient experiences. In this role, you will manage administrative functions, support patients, and help ensure all interactions meet our high standards.

The ideal candidate will have strong customer service skills and a high school diploma, with 1-2 years of relevant experience. Benefits include paid time off, medical, dental, and opportunities for growth and development.