Hearing Care Coordinator & Patient Concierge

Sonova Group; Newton (MA); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

401K with a Company Match

FREE hearing aids to all employees

PTO and Holiday Time

No Nights or Weekends

Legal Shield and Identity Theft Protection

1 Floating Holiday per year

Job summary

A hearing health company in Newton, MA is seeking a Patient Care Coordinator. This role involves greeting patients, scheduling appointments, and providing support within the clinic. Candidates should have a high school diploma and prior experience in healthcare or customer service. The position offers opportunities for meaningful engagement with patients and includes benefits such as 401K and free hearing aids for employees. Join us to make a positive impact in the hearing health community.

Qualifications

• Prior experience/knowledge with hearing aids is a plus.
• 2+ years in a health care environment is preferred.
• Previous customer service experience is required.

Responsibilities

• Greet patients with a positive and professional attitude.
• Schedule follow-up hearing tests and consultations.
• Collect patient intake forms and maintain patient files.
• Provide first level support to patients and process payments.
• Assist with event planning for community outreach.

Skills

Professional verbal and written communication

Strong relationship building skills with patients

Experience with Microsoft Office and Outlook

Knowledge of HIPAA regulations

Education

High School Diploma or equivalent

Job description

A hearing health company in Newton, MA is seeking a Patient Care Coordinator. This role involves greeting patients, scheduling appointments, and providing support within the clinic. Candidates should have a high school diploma and prior experience in healthcare or customer service. The position offers opportunities for meaningful engagement with patients and includes benefits such as 401K and free hearing aids for employees. Join us to make a positive impact in the hearing health community.